Refund policy
Return & Refund Policy
At Gooxota, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
✅ Returns
You may return most new, unopened items within 7–30 days of delivery (based on your return window policy), under the following conditions:
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The item must be unused, undamaged, and in original packaging
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You must provide proof of purchase (order number or receipt)
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For GPS trackers: IMEI sticker must be intact
Non-returnable items include:
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Activated SIM cards or data plans
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Customized or special-order items
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Items damaged due to misuse, drops, or unauthorized modification
🔁 Exchange
If you receive a defective or wrong product, we will send you a replacement or exchange it at no extra cost. Please contact us within 7 days of receiving your item.
💵 Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection.
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If approved, a full or partial refund will be issued to your original payment method within 3–7 business days.
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Shipping costs (if applicable) are non-refundable unless the return is due to our error.
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For wholesale orders, restocking fees may apply.
🚚 Return Shipping
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For personal orders: Buyer is responsible for return shipping (unless the item is faulty).
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For defective/wrong items: We will cover return shipping or send a prepaid label.
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Use a trackable shipping service to avoid lost packages.
📦 How to Start a Return
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Contact our support at info@gooxota.com
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Provide your order number and reason for return
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We’ll send return instructions or a shipping label if applicable
📌 Important Notes
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Do not send products back without authorization
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Returns received after the return window may be rejected
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Refunds are not guaranteed for used or damaged items
📞 Need Help?
Our team is here to assist you. Contact us anytime:
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Email: info@gooxota.com
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Phone / WhatsApp: +8618948742396