Return & Refund Policy

Return & Refund Policy

At Gooxota, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

✅ Returns

You may return most new, unopened items within 7–30 days of delivery (based on your return window policy), under the following conditions:

  • The item must be unused, undamaged, and in original packaging

  • You must provide proof of purchase (order number or receipt)

  • For GPS trackers: IMEI sticker must be intact

Non-returnable items include:

  • Activated SIM cards or data plans

  • Customized or special-order items

  • Items damaged due to misuse, drops, or unauthorized modification

🔁 Exchange

If you receive a defective or wrong product, we will send you a replacement or exchange it at no extra cost. Please contact us within 7 days of receiving your item.

💵 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection.

  • If approved, a full or partial refund will be issued to your original payment method within 3–7 business days.

  • Shipping costs (if applicable) are non-refundable unless the return is due to our error.

  • For wholesale orders, restocking fees may apply.

🚚 Return Shipping

  • For personal orders: Buyer is responsible for return shipping (unless the item is faulty).

  • For defective/wrong items: We will cover return shipping or send a prepaid label.

  • Use a trackable shipping service to avoid lost packages.

📦 How to Start a Return

  1. Contact our support at info@gooxota.com

  2. Provide your order number and reason for return

  3. We’ll send return instructions or a shipping label if applicable

📌 Important Notes

  • Do not send products back without authorization

  • Returns received after the return window may be rejected

  • Refunds are not guaranteed for used or damaged items

📞 Need Help?

Our team is here to assist you. Contact us anytime:

  • Email: info@gooxota.com

  • Phone / WhatsApp: +8618948742396