Customer Support and Contact
Gooxota is here to help you get the best experience with your GPS tracker. Whether it's setup assistance, technical support, or general inquiries, our team is ready to assist.
📞 Support Methods
You can reach us through the following channels:
Email Support
✉️ support@gooxota.com
For product questions, order issues, or technical help.
WhatsApp
📱 +8618948742396
Quick replies during business hours (text, photo, or video support available).
WeChat
🔍 ID: 18948742396
Add us for real-time chat and assistance in Chinese or English.
Phone Support
☎️ +18925249950
Available: Monday–Friday, 9:00 AM – 6:00 PM (UTC+8)
🛠️ Support Services
Device setup instructions
SIM card and app activation
Troubleshooting connection or tracking issues
Return & warranty assistance
Order & shipping inquiries
⏰ Support Hours
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday & Holidays: Closed (emergency support via WhatsApp)